Here is some sample exam questions on Email Etiquette. These are normally asked on Email Etiquette interviews. and all these are multiple choice questions. [ ANSWERS NOT GIVEN HERE...YOU MAY TRY & STUDY ON IT, BEST OF LUCK!]
1. Which of the following is a good statement about time delays between e-mail exchanges?
a. Try and reply within a 24-48 hour window, but allow at least the same amount of time before sending a follow-on e-mail, if not longer.
b. Always reply within 24 hours, and expect the same from someone else.
c. Wait 36 hours before replying to any e-mail, but send a follow-on e-mail within 24 hours if you don’t hear anything.
d. Always allow a month for a reply, and return your own received e-mails within three weeks.
2. Which of the following could be considered as not being ‘virtual events,’ so you may wish to respond using a more direct reply or regular mail?
a. Weddings, funerals, engagements, birthdays.
b. After hours get-togethers.
c. Casual meetings related to school or work.
d. A local prize draw.
e. A coffee morning at a near by school.
3. What does ‘scrolling the chat screen’ in an internet chat room mean, and is it good or bad netiquette?
a. Looking further down the screen (good netiquette).
b. Scrolling down to follow the conversation as it develops (bad netiquette).c. Posting multiple, often single letter postings so the chat screen srolls very fast for all users (bad netiquette).
d. Flicking between multiple chat screen on multiple sites (neither good nor bad netiquette).
e. None of the above.
4. Which of the following is not a good practice for reacting to virus hoaxes and chain letters?
a Forwarding them to your friends, as often advised by the e-mail hoax itself.
b. Discarding or deleting them immediately.
c Considering them, and allowing them to send to your entire contacts list, for other people to decide about their authenticity.
d. Printing them out and sending hard copies to a local internet watchdog or awareness group.
5. What does ‘flaming’ or ‘to flame’ mean in the online world?
a. Flaming means delivering a strongly held opinion without holding back any emotion, often offending the person who is ‘flamed’.
b. To grow angry and increasingly upset by a message you have received.
c. To grow red in the face, embarrassed by certain online content.
d. To cause a shutdown or your computer and several others on the same network, even if by accident.
6. Which of the following is the best advice when writing a business e-mail ?
a. To use varied italics, colors and special fonts because people like to see them.
b. To keep the information relatively short, precise and always polite, with simple questions relating to what you expect to happen.
c. To make detailed demands in long paragraphs, with the implication of wrong doing on the part of the receiver.
d. To panic, but then recover, and decide to send the message by regular mail, as this is definitely more secure.
7. What does it mean to ‘respect somebody else’s bandwidth’?
a. To measure the width of the desktop PC in comparison to a laptop of the same brand.
b. To open doors for them to fit through, a reference specifically to the real rather than the virtual world.
c. To be conscious of how much storage space you are controlling in any given communication, since everyone only has limited space.
d. To allow them two communications for every single communication of your own.
8. Which of the following best reflects a so-called ‘Golden Rule’ of netiquette?
a. Spam your friends.
b. Remember the human (remember that a real person is receiving the message).
c. Sometimes act friendly in chat and emails.
d. Only flame your friends by accident.
e. All of the above
9.Which of the following is not a good practice for reacting to virus hoaxes and chain letters?
a. Forwarding them to your friends, as often advised by the e-mail hoax itself.
b. Discarding or deleting them immediately.
c. Considering them, and allowing them to send to your entire contacts list, for other people to decide about their authenticity.
d. Printing them out and sending hard copies to a local internet watchdog or awareness group.
10. Which of the following are important differences between face-to-face meetings and online information?
a. You are virtually invisible online, so you can get away with a lot more.
b. Your face cannot be seen, so it is harder to convey your thoughts and easier to be misunderstood online.
c. Written communication should always be more polished and formal than real life spoken communication.
d. While cursing is okay in real life, it is strictly prohibited online.
11. What is the best way to treat ‘spam’ or unsolicited e-mails?
a. Do not reply to them.
b. Delete them.
c. Transfer them to your spam folder.
d. Ignore them (if you notice them, as they are usually transfered to your spam folder automatically).
e. All of the above
12. When writing an email, it is generally a good idea for your paragraphs to be _____.
a. long
b. short
c. in a huge font making them easier to read
d. always indented
e. None of the above
13. What is the better solution than using bold or italic to emphasize meaning when e-mailing or posting online ?
a. Use capitals
b. Use color
c. Use carefully chosen words and phrases, so that the meaning is clear and not ambiguous and unlikely to cause misunderstandings.
d. Draw a picture and insert it into around the text.
e. None of the above
14. A common online symbol, what is the correct ‘emoticon’ for a regular ‘smiley face’ from the list below?
a.
b.
c. )
d. (– :
e. (-:
15. Which of the following are good tips for creating an impressive webpage ?
a. Make the content informative and entertaining, but easy to read
b. Imitate other appealing sites in terms of their visual and textual content, but do not plagiarize.
c. Test all the links to make sure they work and connect to their intended new page.
d. Edit, edit, edit to ensure there are no mistakes in the content, as factual, grammar, typographical and spelling errors look unprofessional.
e. All of the above
16. How would you abbreviate ‘Be Seeing You’ in email jargon?
a. BSU
b. BCNU
c. BCINU
d. BCINYU
e. BSNU
17. What is a very useful last thing to do before sending out any e-mail ?
a. Read the e-mail through for spelling and grammatical errors, to simplify the message if possible, and to check the recipient’s e-mail address.
b. Nothing, the quicker you send it, the quicker they will receive it.
c. Copy the e-mail at least twice into a word document, as a double precaution.
d. Check the time, so you can remember when you sent it, in case they call.
e. All of the above
18. Why is it sometimes important not to leave out the message thread, i.e. the previous messages in the e-mail chain?
a. To be polite. People expect to always see the thread.
b. To increase comprehension of the latest message, and show the history of messages that led up to this point in the exchange.
c. Because it looks like an oversight. The thread should always be there.
d. None of the above.
19. How often is it sensible to use ‘reply all’ when replying to an e-mail ?
a. As often as possible, the more people know the information the better.
b. Always, as e-mails should have at least two recipients at all times.
c. Only if the information is really relevant to everyone on the list, otherwise keep ‘reply all’ to a minimum.
d. You should ‘reply all’ about twice as often as you simply ‘reply’.
e. None of the above
20. What is the correct way to address someone online, if you are unsure of how he or she would like to be addressed?
a. Use their first name, it is always the friendliest option.
b. Use their last name, such as Mr. Jones or Ms. Jones.
c. Use their full name, with their first name in parentheses afterwards.
d. Use Dear X to demonstrate your uncertainty, and they will probably correct you.
21. What does ‘spamming’ mean, and is it good or bad netiquette?
a. Sending online presents or ‘spam’ to your co-workers and friends (good netiquette).
b. Sending unsolicited e-mails or communications to people online (bad netiquette).
c. Both a and b, depending on the context.
d. Same as ‘flaming’ (good netiquette).
e. Same as ‘e-mail jousting’ (bad netiquette).
21. What is a business ‘welcome page’ and how can it be useful?
a. It’s not: welcome pages are always distracting and take too long to load.
b. It can give an impression of professionalism, as well as introduce the company brand, logo and overall interests.
c. It’s the same as the home page.
d. It’s the same as the goodbye page.
e. None of the above
22.Why should you not type in all caps when writing an email?
a. Because it can be difficult to read.
b. Because it takes up more room and makes the email longer.
c. Because it is considered ‘yelling’.
d. Because it is tough on your keyboard.
e. a and c
23. What do the abbreviations ‘FWIW’ and ‘FYI’ stand for?
a. For What It’s Worth, For Your Information
b. For Why It’s War, For Your Info
c. For Whom It Worries, Forget Your Instructor
d. Future Wear Inside Walls, Fool Your Insides
e. For Whom It Worries, Fax Your Information
24. If you are chatting with someone via the instant messenger and text ‘BRB’, what have you said?
a. Been Ready Buddy
b. Been Really Busy
c. Being Really Busy
d. Be Right Back
25. Which of the following is a good statement about time delays between e-mail exchanges?
a. Try and reply within a 24-48 hour window, but allow at least the same amount of time before sending a follow-on e-mail, if not longer.
b. Always reply within 24 hours, and expect the same from someone else.
c. Wait 36 hours before replying to any e-mail, but send a follow-on e-mail within 24 hours if you don’t hear anything.
d. Always allow a month for a reply, and return your own received e-mails within three weeks.
26. What does it mean when you type an e-mail in all capitals?
a. The e-mail is important
b. The e-mail is an emergency
c. The e-mail is classified information
d. The effect is that you are shouting
27. On a social networking site, which of the following is important to consider — in a personal way – when uploading photographs?
a. How many images you can upload as fast as possible.
b. Consider the feelings and reputation of the person whose image you are uploading, especially if the image is compromising in some way.
c. Whether it is clear that you are the one uploading the images or not.
d. None of the above.
28. Which of the following is the best description of an ‘internet troll’?
a. Someone who goes trolling on the internet, moving from place to place without settling anywhere in a chat room or on a board.
b. A funny emoticon made to look like a troll.
c. Another name for a spammer.
d. Someone who participates in a message board or chat with the intention to disrupt it in some way.
29. Which of the following is the best response to sending a message that you didn’t intend to send, or sent to the wrong recipient?
a. Make a request for the e-mail to be recalled or sent back to you.
b. Race over to the recipient’s computer, especially if he or she lives or works locally, and delete the message manually.
c. Send a follow-up message explaining that the previous message was a mistake, with a brief apology and explaining that the message can be ignored.
d. Jump up and down in frustration and tear your hair.
e. All of the above
30. What are vCards and why are they sometimes distracting or difficult for the recipient?
a. vCards are online invitation cards, but the recipient often does not want to attend the event.
b. vCards are e-mail that copy in other members of your contacts list automatically, which is often not desirable.
c. vCards are electronic business cards, but they often take the form of an e-mail attachment, therefore makingevery e-mail look like it has an attachment.
d. vCards are online stationery cards used for a variety of events, and therefore business and recreational eventscan get confused.
e. None of the above
31. Which of the following could be considered as not being ‘virtual events,’ so you may wish to respond using a more direct reply or regular mail?
a. Weddings, funerals, engagements, birthdays.
b. After hours get-togethers.
c. Casual meetings related to school or work.
d. A local prize draw.
e. A coffee morning at a nearby school.
32. Why is it important to be careful with formatting when sending an e-mail message?
a. It’s not – you can format in any style you like, as the recipient will find a way to understand the message.
b. Because the recipient may not be able to read certain fonts or formats on his or her computer.
c. It is polite, and looks neater, especially if you use pretty colors.
d. Sometimes computers have been known to blow up when used with the wrong fonts.
e. None of the above
33. What does ‘HTH’ mean in an email or on a message board?
a. Happy today happy
b. Hope this helps
c. Help the human
d. Happy to help
e. b and d
34. Which of the following is the best technique for sending a large e-mail attachment?
a. Just attach it and send it.
b. Email the other party directly first and make sure their connection can handle a large download.
c. Try and break it up into several smaller downloads, or ‘zip’ the file if possible.
d. Send part of it, and wait to see if they request the remaining part.
e. b and c.
35. Which of the following is the best explanation of ‘netiquette’?
a. Electronic netball practice.
b. An abbreviation for ‘internet etiquette’ or even ‘ethics on the net,’ the correct way to interact in an online setting.
c. Networking expertise, especially when off-line.
d. Online chatrooms for sophisticated Mac and PC users.
36. Why is it always good to use proper grammar and correct spelling in internet postings like message boards?
a. People who are non-native English speakers will understand your writing easily.
b. Good grammar and spelling keep ambiguity to a minimum, thereby communicating the message more clearly.
c. You do not want to be embarrassed.
d. It is good manners, and you can be proud of yourself.
e. You are always morally judged by how many typos you make.
37. When sending an e-mail, why is it a good idea to try and use the cc: field sparingly?
a. The cc: can be confusing since the recipients might not know who is supposed to act on the message.
b. Unless the recipient in the cc: field knows why they are receiving a copy of the message, he or she may not acton the message, but assume it is really only for the main recipient.
c. It can sometimes devalue the main message depending on the context, as it could be seen to depersonalize the main message.
d. All of the above
38. What is the purpose of icon-emotions or so-called ‘emoticons’ in email communication?
a. They contain important information such as credit card number.
b. They indicate that the email is urgent.
c. They are meant for fun and entertainment value.
d. They act as a signature which is added at the end of each sent mail.
39. Typing in all capitals in electronic communications means:
A. ? this message is very important.
B. ? you are shouting.
C. ? it's okay to forward this message to others.
D. ? nothing special--typing in all caps is normal.
It is OK to forward or post an email message that you received if
A. ? the message is typed in all capitals.
B. ? the author of the message has given you permission to forward or post it.
C. ? it does not contain any copyrighted material.
D. ? the author of the message hasn't marked it as confidential.
40. Before posting to a discussion group you should
A. ? read the FAQ.
B. ? find the Frequently Asked Questions (FAQ) document.
C. ? read some of the existing posts to get an idea of the tone and character of the group.
D. ? all of the above.
41. A flame is
A. ? a post or email message that expresses a strong opinion or criticism.
B. ? an expert programmer.
C. ? a person who consistently breaks the rules of Netiquette.
D. ? an online chain letter
42. The Golden Rule of Netiquette is
A. ? remember the human!
B. ? a smiley in every message.
C. ? follow the other rules of netiquette.
D. ? never flame a friend.
43. The phrase "lurk before you leap" means
A. ? send your post to the moderator via email before posting it to a discussion group.
B. ? make sure there isn't a host moderating the chat before you scroll the chat screen.
C. ? post test messages to several USENET newsgroups before posting a real message.
D. ? familiarize yourself with a discussion group before actively participating
44. Spamming is very poor Netiquette and means
A. ? sending in lines of nonsensical garbage in a chat conversation.
B. ? posting a message that contains graphic descriptions of something really gross.
C. ? spilling the juice of meat-byproducts into your keyboard.
D. ? posting or emailing unsolicited advertising messages to a wide audience
45. Knowledge and understanding of netiquette is useful because
A. ? it will help you create a positive impression on those you meet in cyberspace.
B. ? it explains some of the technical limitations of online communications.
C. ? it explains the conventions already being used by millions of cybernauts.
D. ? all of the above.
46. Appropriate content for email messages includes
A. ? anything you wouldn't mind having subpoenaed as part of a court proceeding.
B. ? anything you wouldn't mind seeing on the evening news.
C. ? anything you wouldn't mind your grandmother seeing.
D. ? All of the above
47. Include a subject line
A. ? only when you are writing an official memo.
B. ? only in personal memos.
C. ? if the person you are sending it to requires one.
D. ? in all e-mail messages
48. What does the term Netiquette mean?
Simply stated, it is network etiquette. Netiquette is a set of rules for behaving properly while online.
49. What is the Golden Rule of Netiquette?
Remember the human. Sometimes it is easy to forget that real people are out there with real feelings and egos. Be sensitive to the feelings of others.
50. Is it ok to forward or post an email message you received?
Only if the author of the message gave you permission to forward or post it.
51. What does typing an email in all caps mean?
You are shouting.
52. What does 'BRB' stand for?
Be right back. It indicates that you are temporarily distracted from the conversation.
53. What does it mean to scroll the screen when you are in a chat room?
Scrolling is when you type a single letter or symbol in the compose area and continue to push send. This disrupts the conversation of others and is usually against the rules of most chat rooms.
54. What is a flame?
A post or email message that expresses criticism or a strong opinion.
55. What does the phrase "lurk before you leap" mean?
Familiarize yourself with a discussion group before becoming an active participant. By lurking you familiarize yourself with rules, mailing lists, and the kinds of topics being discussed.
56. What does the term "Spamming" mean?
The posting of unsolicited posts to a large number of mailing lists or USENET newsgroups without regard for topical relevence. Spams are widely posted junk mail.
